In a series of articles, we provide information for New Yorkers about the city’s programs to help newcomers. The City of New York supports all its residents, regardless of immigration status. Access to help is available in over 200 languages, including Polish, via telephone or online connections.

PROTECTION AND HELP FOR FAMILIES

HEALTH CARE

Everyone needs sometimes help, no one should be left on their own. Affordable medical assistance is available to all residents in all public hospitals and clinics – for emergencies and non-emergencies. NYC Well is free, confidential support, emergency interventions, and information and services for those seeking mental health and / or substance abuse help in New York City, available 24/7, 365 days a year for over 200 languages. Call 1-888-NYC-Well or send a message saying WELL to 65173.

CHILD CARE

Free or low-cost childcare. Low-income families with children aged 6 weeks to 12 years old can get free or affordable childcare. Visit NYC.gov/ACS or call 311 for more information.

EDUCATION

Enroll your child in school. Every child in New York City has the right to education at a public school, regardless of immigration status or language. Children 4 years old or 4 in a given school year qualify for the Free Pre-K (Pre-K) program. All residents are entitled to attend public schools from the age of 5 until graduation or until the end of the school year in which they turn 21. To enroll in 3-K, Pre-K, or any DOE school, call 311 or visit schools.nyc.gov/enrolIment.

MEALS AND SHELTER IN EMERGENCY SITUATIONS

Free food for those in need. Facilities throughout New York City offer free food to those in need. Home base helps residents avoid entering the homeless shelter system. Visit NYC.gov/Homebase or call 311 for more information.

ENSURING THE SECURITY OF OUR COMMUNITIES

PUBLIC SAFETY

The city does not enforce immigration status laws. The New York City Police Department (NYPD) does not inquire about the immigration status of crime victims, witnesses or those seeking help. Anyone who becomes the victim of a crime of stalking and/or discrimination should contact the New York City Police Department. To contact directly with officers of the New York Hate Crimes Task Force, call 1-646-610-5267.

PROTECTION FROM DISCRIMINATION

All New Yorkers have the right to live a life without discrimination, retaliation, and harassment at home, in the workplace, and in the public sphere. To file a complaint or for more information, call 311 or contact the NYC Commission on Human Rights at 1-718-722-3131.

GET A FREE IDNYC

Make an appointment today to get an IDNYC. Call 311 and say “IDNYC”. IDNYC is a free identification card for all New Yorkers over the age of 10 with dozens of great benefits. IDNYC does not collect information on immigration status and all applicants’ information is kept confidential. City Council ensures IDNYC data protection to the fullest extent permitted by law.

The Mayor’s Office for Immigrants provides assistance by phone, online or in person. Call us at 1-212-788-7654 from 9:00 am to 5:00 pm, Monday to Friday. Or visit one of our three NYC Immigrant Information Desks, which can be found at NYC.gov/ImmigrantInfoDesk

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